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It is important to us at Finest Seven that you are happy with your purchase, and in the case that you are not fully satisfied with the item you received you can return it to us within 14 days of receipt.  Finest Seven is happy to offer an exchange or a refund within this period.

As a consumer you can cancel your order within seven days on receipt of the goods and receive a full refund.  In this case, please email contact@finestseven.com for an RMA number.

In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Once you have done this all you need to do is post your frames back to us using a secure service of your choice.  If returning a paid for item, upon safe receipt we will reimburse your card, including the cost of return shipping.*

* This is not to exceed the outbound shipping cost.  All returned goods remain the responsibility of the sender until received by Finest Seven. Please ensure you select a safe / traceable delivery service, retaining proof of postage.

Free returns only apply to direct online purchases.  For more details on this and returning these frames please see the relevant section below.

How to inform us you would like to make a return

  1. Email us at contact@finestseven.com – informing us of your wish to return your frames.
  2. Detail the items you wish to return, adding a brief note.
  3. We cannot accept returns that are made without an authentic Finest Seven returns number.
  4. If you’d like to exchange an item because the fit isn’t right, please let us know the replacement product you would like to receive.
  5. When requesting a refund, let us know how you would like to be credited.  This needs to match the original payment method used.
  6. Refunds will not be accepted if the security tags are removed, or visibly tampered with.
  7. You will then receive a confirmation email, which is valid for the next 14 days within which you can send your unwanted item(s) back to us.

All frames are delivered and must be returned to the following address –

Finest Seven
84 Teesdale Street
London
E2 6PU